+Can I take a passenger in a single rider ATV?
Single rider ATV are factory designed for just a single rider, it is illegal in CA and TX to double ride single rider ATVs and therefore no double riding is allowed
+What is your phone number?
Our company is fully online and we don't do phones, so please visit our website www.caadventours.com for most common topics like checking real-time availability, make reservations, checking locations, options, prices and many other FAQs. For larger group bookings or any other topics that might not be covered in the website, you can just click the QUESTIONs? button on the website or send us an email to caadventours@gmail.com
+Do I need a driver's license to ride?
No, you do not need a driver's license to ride, however all adults need a valid official photo ID to register and check in (driver's license, passport, state ID or similar). However, if your driver's license or driving privilege is suspended or revoked, you cannot operate any vehicle either on or off-highway
+Do I need a reservation? Can I pay with cash?
You always need to make a reservation to ride with us. You can check realtime availability and make reservations online www.caadventours.com/locations By making the reservation, we ensure that your selected equipment and staff are blocked and ready for you. Reservations can only be made via our website, cash payments are not allowed and our staff does not carry any cash. DO NOT go to any of our locations without a reservation since you will not be able to ride. The card used for payment as well as the card holder ID need to be present the day of the adventure, if they are not planning on being present then please contact office asap for alternate arrangements
+Age requirements? weight restrictions?
The maximum weight allowed per participant is 350 lbs
Age requirements vary based on the options offered at each our locations
Min age to ride a single rider quad ATV in Bay Area / Carnegie (CA), Los Angeles / Angeles Forest (CA), Los Angeles / Hungry Valley (CA) and Sacramento / Prairie City (CA) and is 14 years old
Min age to ride a single rider quad ATV in Lake Arrowhead (CA), Mammoth (CA), San Diego (CA), Santa Barbara (CA) and Austin & San Antonio (TX) locations is 16 years old
Min age to ride a single rider quad ATV in any non-private adventure at any of our locations is 16 years old
Min age to ride a single rider quad ATV in a group ride with more than 4 ATVs at any of our locations is 16 years old
Min age to ride as a passenger in a 4 seater Side by Side ATV is 5 years old - Only available Austin & San Antonio (TX)
Min age to drive a 4 seater Side by Side ATV is 16 and requires a valid drivers license for minors. (Only available in Austin & San Antonio (TX)
Even if any rider meets the above age criteria, our guides might still determine that their size, maneuvering skills or behavior are not suitable to drive safely
+Can I ride if I am pregnant? physical, mental or medical condition? disability?
We are not qualified to provide medical advice, you are riding at your own risk and therefore you should consult with your doctor before doing any risky activity like off-roading
+What should I wear?
At the Bay Area / Carnegie, Los Angeles / Hungry Valley and the Sacramento / Prairie City locations, CA Parks & Recreation requires all riders to wear long leg pants, long sleeves and over the ankle footwear, so please ensure that everyone in your group dresses accordingly since they will not be allowed to ride without long leg pants, long sleeves and over the ankle footwear , and there will be no refund or credit. If you need to rent any of this equipment please contact office well in advance.
Weather conditions can be extreme (cold and warm) and do change often at all of our locations. We ride in any weather condition so you should check your favorite weather forecast. No matter what the weather is, we always recommend to wear long pants (preferably though pants like jeans or riding pants), over the ankle closed toe footwear, and use long sleeve layered clothing so that you can put it on or take it off as the weather conditions change, and don't forget that any clothes that you wear will most likely get very dirty. Only closed toe footwear can be used and no flip flops, water shoes, crocks or sandals will be allowed. Keep in mind that wearing the appropriate clothing will not only protect you from the weather but also from debris from the trails, other vehicles, insects, etc plus it will be additional protection in the event of an accident. We provide you, at no extra cost, with safety equipment (Helmets, Goggles and Gloves) as well as hygienic head covers to wear under the helmet. You will be wearing a helmet so you might want to avoid hair accessories, large earrings, etc.
+Behavior, Drugs and Alcohol
Our adventures are guided, family friendly and responsible off-road adventures. Waivers and proper documentation are always required. We do not allow any free riding, donuts, skids, stunts, aggressive or fast riding nor irresponsible, wild, extreme, reckless or rude behavior. All the rules and instructions from our guides have to be followed at all times. Anyone under the slightest suspicion of being under the influence of any kind of drugs or alcohol will not be allowed to ride. Our guides also have the authority to cancel your ride at any time if they consider that you are not following instructions or endangering yourself, other riders, our employees or property, the environment or any other third party. If anyone in your group gets denied or cancelled for any reason whatsoever, no credit or refund will be provided.
+What is the cancellation policy?
PLEASE READ THOROUGHLY AND CAREFULLY AND IF YOU ARE NOT WILLING TO COMPLY WITH THESE POLICIES THEN PLEASE DO NOT MAKE THE RESERVATION SINCE THERE WILL BE NO EXCEPTIONS TO THE POLICY FOR ANY REASON WHATSOEVER. You are not purchasing a ride, you are actually purchasing a ride only at an specifically scheduled time slot. We operate by appointment only, so once you make your reservation it is locked in and we block the time slot, the guide and the equipment off in our calendar just for you so that no one else can book it. Our availability is limited and therefore all reservations are final, will be collected in full at the time of making the reservation, cannot be returned, credited or cancelled and are non-refundable under any circumstance. We understand that there might be unexpected situations which might prevent you from making your appointment, therefore we offer you the possibility to reschedule your appointment by paying the corresponding rescheduling fee of $70 per ATV and per hour. This also means that if you don't make your scheduled appointment on time or reschedule it in advance, you will forfeit your scheduled adventure and will receive no credit or refund. Your reservation confirmation email contains a link which allows you to pay the agreed upon rescheduling fee and to select any other available slot at any location and date within 30 days. Reschedules can only be made for complete appointments, so there cannot be partial reschedules. As long as the trails are open, we ride in any weather condition and we have a great time whether it snows, rains or shines! Card holder will be responsible for all collection costs.
For those of you who are worried about your schedule or plans changing, weather, another virus outbreak, health issues or any other situation, and prefer to have flexibility, we offer Optional Scheduling Protection (OSP) which for a fee of $25 per ATV (vs the regular $70 rescheduling fee) will allow you to cancel (and receive store credit for a later time) or reschedule your original appointment (to any other available slot at any location and date). OSP expires 24 hours prior to the scheduled start time of your appointment. OSP can only be purchased at the time of making the reservation, OSP is non refundable under any circumstance, will be billed separately and shall be paid right after the reservation is made.
THE PURCHASE OF OSP IS STRONGLY RECOMMENDED TO PREVENT SCHEDULING ISSUES
+Which location is closest to me and how do I get there?
Click on the location that you are interested in and you will get all its details, including the Google Maps GPS link with the exact GPS location Click here to view all our locations
+Planning on taking a ride share like Uber or Lyft?
You can check here info and recommendations on how to get to location via a ride share service like Uber or Lyft www.caadventours.com/rideshare
+Do I need to sign a waiver?
Yes, you can find the waiver to be signed here. https://www.smartwaiver.com/v/caadventours/ Waivers for minors can only be signed by real parents or official legal guardians (only with legal court order) and CANNOT be signed by any other relative or friend. Video attestation of relationship to minor and minor DOB is required. If real parents or legal guardian (with legal court order) are not going to be present at location then please contact office immediately via email for the required arrangements. Signing a waiver on someone else’s behalf is actually fraud and therefore illegal. Official photo IDs are required along with waiver.
+Do I need to pay a damage deposit?
You are responsible for any damage to the ATV, loss of use and recovery costs and a damage deposit will be collected in the event of ANY accident or damage. We do also provide several insurance options (ranging from $21 to $65) that you can choose to purchase right before your ride and which would limit your liability with several deductible options
+How are you different from other adventure companies?
ALL our adventures are guided. Most adventures are fully private (except the non private specials), which allows us to customize the adventure just for you, whether you are a beginner or an expert rider, whether you just want to ride or just cruise and take pictures. The areas where we operate are very large (up to 130 miles of trails) and it is easy to get disoriented or lost on your own, that is why we are there with you every step of the way of your private adventure. Why waste your time looking at maps and finding your way around to then learn the hard way that you ended up in a very dangerous trail or somewhere boring... with us you just tell one of our expert guides what you are looking for (difficulty level, off-road thrill, vistas, etc) and we customize the tour just for you, we do not only know where to go but also very important we know where not to go. So that is the main difference, we care more about your experience than any other adventure company.
+How large of a group adventure can you accommodate?
Regular adventures have a limit of 4 ATVs, and there are certain slots available for larger groups as well which you can check for each location http://www.caadventours.com/locations
+COVID
No need for vaccination cards. We are 100% outdoors, fully online, digital and paperless, so there is never a need to walk into a store, room or office, no need to queue in line, touch a pen or paper, since all the "paperwork" is done online and in advance. All our adventures are 100% private so you will ride just with your own small group of close people you bring with you and our guide, so there will be no other customers or groups you have to commingle with. We have always provided, and still do, full head covers which cover your mouth and nose, as well as fully sanitized equipment. If you prefer, you can always bring your own gloves and eye protection, as well as your own DOT approved helmet if you own one. Masks and social distancing.
+Privacy Policy
Thank you for visiting www.caadventours.com (our “Site”). We appreciate the opportunity to interact with you on the internet, via our website, apps and third-party apps and are committed to protecting and safeguarding your privacy. The purpose of this Privacy Statement is to inform you about the types of information we might collect about you when you visit our site and / or purchase a product or service from Enjoy the Mountain, how we may use that information and whether we disclose that information to anyone.
What Information We Collect and How We Use It Any information we collect generally falls into the Personally Identifiable Information category.
Personally Identifiable Information: This refers to information that lets us know specifically who you are. In general, you can visit our website without telling us who you are or revealing any Personally Identifiable Information.
Booking an Adventure or Purchasing a product – When you place an order for products or services, we collect Personally Identifiable Information (such as name, contact and billing information, credit card, official photo ID info, pictures and / or video before, during and after the adventure and other transaction information). We use this information to verify identity, deliver your order, process payment, and to communicate with you about the status of your order.
Sharing Your Information Except as disclosed in this Privacy Statement, we do not sell, trade, rent, or otherwise retransmit any Personally Identifiable Information we collect unless we have your permission.
From time to time, we may be required to provide Personally Identifiable Information in response to court order, subpoena, bank disputes or government investigation. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We may release Personally Identifiable Information when we believe that such release is reasonably necessary to enforce or to protect the rights, property, and safety of others and ourselves.
Links to Other Web Sites Links to third-party Web sites may be provided solely for your information and convenience, or to provide additional information for various other goods and services. If you use these links, you will leave our Site. This Privacy Statement does not cover the information practices of those Web sites linked to our Site, nor do we control their content or privacy policies. We suggest that you carefully review the privacy policies of each site you visit.
Changes to This Statement Any updates or changes to the terms of this Privacy Statement will be posted here on our Site. Please check back frequently, especially before you submit any Personally Identifiable Information at our Site, to see if this Privacy Statement has changed.
By using our sites and / or purchasing any product or service from us, you acknowledge acceptance of this Privacy Statement in effect at the time of use.